Refund policy

Return & Refund Policy

We want you to feel confident when ordering from My Memorial Tribute. Each memorial bouquet is carefully handcrafted and packaged with care before it leaves us.

Returns

Because our bouquets are handcrafted floral arrangements, we generally do not accept returns for change of mind or personal preference. However, we want you to be pleased with the quality of your order. If there is a problem, please contact us and we will do our best to make it right.

Damaged or Incorrect Orders

If your bouquet arrives damaged or you receive an incorrect item, please contact us at info@mymemorialtribute.com within 7 days of delivery.

Please include your order number and photographs showing the item and any damage to the packaging. We will review the issue and, when appropriate, provide a replacement or refund at no additional cost to you.

Please do not discard a damaged item or its packaging until we have responded to your request, as the shipping carrier may require photographs or other documentation.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@mymemorialtribute.com.

We will make every effort to accommodate your request. However, because orders may begin being prepared shortly after they are received, we cannot guarantee that an order can be changed or canceled once preparation or fulfillment has begun.

Handcrafted Variations

Our sola wood bouquets are handcrafted using natural materials. Slight variations in flower shape, color, placement, greenery, and other decorative elements are normal and make each arrangement unique. These natural variations are not considered defects.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Questions or Concerns

If you have any questions about your order, please contact us at:

My Memorial Tribute
info@mymemorialtribute.com

Helping families remember.